NI Rewards - Programme Retirement
What's Happening
- The NI Rewards loyalty programme closed for earning points on 19 December 2025.
- Existing points and loyalty vouchers will remain valid for a further 12 months after the closure date and must be redeemed by 19 December 2026.
- This programme has been replaced by our NI Inner Circle programme.
Introducing the NI Inner Circle: A Positive Change for Our Community
We’re excited to share some positive changes at NI Candle Supplies as we transition from the NI Rewards programme to the new NI Inner Circle programme.
This initiative is designed to reward your loyalty and feedback in a sustainable and balanced way for everyone. Over the past year, we've worked hard to absorb rising costs, but to ensure we can continue serving you reliably for years to come, these adjustments are necessary.
We appreciate your understanding and look forward to continuing our journey together with the NI Inner Circle programme!
What This Means for Your NI Rewards
- Earning points: You stopped earning points on 19 December 2025.
- Redeeming points: You can continue to redeem points for vouchers (and redeem those vouchers) until 19 December 2026. After that date, any unused points or vouchers will expire.
- How to redeem: Redemption works as it does now — there are no changes to the redemption process.
- Nothing will be removed overnight: you have a full 12 months from programme closure to use any rewards you’ve already earned.
Nurturing Loyalty in 2026 and Beyond
Join us as we embark on an exciting journey with the NI Inner Circle, designed to celebrate and reward your loyalty with effortless points earning:
- Product Review Reward: Review your purchases and earn 100 points.
- Birthday Bonus: Celebrate your birthday with a 500-point bonus.
- Google Review Credit: Leave us a Google review and receive 200 points.
Plus, enjoy exclusive spend bonuses:
- One-time offer: Spend £200 or more in one transaction and receive a £15 gift card.
- Recurring offer: Spend £100 or more in one transaction and receive a £5 gift card.
Every 100 points earned can be redeemed for £1 in store credit.
Let's grow together in 2026 and beyond!
Frequently Asked Questions
When will I stop earning points?
When will I stop earning points?
NI Rewards points closed on 19 December 2025. Purchases made on or before that date continued to accrue points as normal; purchases made after that date no longer earn NI Rewards points.
Can I still redeem NI Reward vouchers with the points I have?
Can I still redeem NI Reward vouchers with the points I have?
Yes — you can redeem existing points for vouchers and use those vouchers until 19 December 2026. All redeemed vouchers and any points not converted into vouchers must be used by that date; after 19 December 2026 any remaining points and vouchers will expire and will no longer be valid.
Do I redeem NI Reward points in the same way?
Do I redeem NI Reward points in the same way?
Yes — the redemption process remains unchanged. You can convert points to vouchers and apply vouchers at checkout exactly as you do now. If you need help redeeming, contact us at support@nicandlesupplies.com.
NI Rewards Programme Terms & Conditions
No cash value: Points and loyalty vouchers have no cash value and are not transferable or redeemable for cash, except where required by law.
Expiry: All unredeemed points and vouchers will expire on 19 December 2026.
Amendments and termination: NI Candle Supplies reserves the right to amend, suspend or terminate the NI Rewards programme or these terms at any time, provided adequate notice is given to members where practicable.
Liability: To the fullest extent permitted by law, NI Candle Supplies’ liability in respect of the loyalty programme is limited to the replacement or monetary value of any lost or incorrectly recorded points or vouchers, at our discretion.
Fraud and misuse: NI Candle Supplies may cancel or withhold points or vouchers where it reasonably believes they have been obtained fraudulently, in breach of the terms, or in connection with abusive activity.
Governing law and jurisdiction: These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the NI Rewards programme shall be subject to the exclusive jurisdiction of the English courts.
